Privacy Policy
Vintage Vogue Cuts – Company Policies
Privacy Policy
Last Updated: February 10, 2025
1. Introduction
Welcome to Vintage Vogue Cuts (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.vintagevoguecuts.com or make a purchase from our store.
2. Information We Collect
2.1 Personal Information
– Name and contact details (email address, phone number, shipping address)
– Payment information (processed through secure third-party providers)
– Account login credentials
– Purchase history
– Communication preferences
– Size and style preferences
– Images you share for customization services
2.2 Automatically Collected Information
– IP address
– Browser type
– Device information
– Cookies and usage data
– Location data (with consent)
3. How We Use Your Information
We use your information for:
– Processing and fulfilling orders
– Communicating about orders and services
– Providing customer support
– Sending marketing communications (with consent)
– Improving our products and services
– Complying with legal obligations
– Preventing fraud
4. Data Protection Rights (GDPR)
For EU residents, you have the following rights:
– Right to access
– Right to rectification
– Right to erasure
– Right to restrict processing
– Right to data portability
– Right to object
– Rights related to automated decision-making
To exercise these rights, contact us at hello@vintagevoguecuts.com
5. Data Retention
We retain personal data for:
– Active accounts: Duration of account activity
– Purchase records: 7 years (tax purposes)
– Marketing preferences: Until consent withdrawal
– Inactive accounts: 2 years
6. Data Security
We implement appropriate security measures including:
– SSL encryption
– Secure payment processing
– Regular security assessments
– Employee data protection training
– Limited access to personal data
7. Cookies Policy
We use cookies for:
– Essential website functionality
– Analytics
– Marketing (with consent)
– Shopping cart management
You can manage cookie preferences through your browser settings.
Return Policy
1. General Returns
– 30-day return window from delivery date
– Items must be unworn with original tags
– Original receipt required
– Free returns for US customers
– International customers responsible for return shipping
2. Customized Items
– No returns on customized or altered items unless defective
– Defective customized items eligible for repair, replacement, or refund
3. Return Process
1. Submit return request through website
2. Receive return authorization
3. Pack items securely with original packaging
4. Ship to provided return address
5. Refund processed within 14 days of receipt
4. Refund Methods
– Original payment method
– Store credit option available
– Additional 10% bonus for store credit choice
5. Exchange Policy
– Free exchanges within 45 days
– Size exchanges prioritized
– International exchanges subject to shipping fees
Shipping Policy
1. Domestic Shipping (US)
– Free standard shipping on orders over $100
– Standard shipping (5-7 business days): $7.95
– Express shipping (2-3 business days): $15.95
– Overnight shipping: $29.95
2. International Shipping
Europe
– Standard (10-14 business days): $19.95
– Express (5-7 business days): $39.95
– DDP (Delivered Duty Paid) option available
Other International
– Standard (14-21 business days): $24.95
– Express (7-10 business days): $49.95
3. Order Tracking
– Tracking number provided via email
– Real-time tracking through website
– SMS updates available
Terms of Service
1. Account Terms
– Must be 18 years or older
– Accurate account information required
– Responsible for maintaining account security
– No sharing of account credentials
2. Product Terms
– All vintage items are authentic
– Items sold as-is unless otherwise noted
– Photos represent actual items
– Measurements provided are approximate
3. Payment Terms
– Secure payment processing
– Accepted methods: Credit/debit cards, PayPal, Shop Pay
– Prices in USD
– Local currency conversion available
4. Intellectual Property
– All content protected by copyright
– No unauthorized use of brand materials
– Product photos are exclusive property
5. Dispute Resolution
– Good faith resolution attempt required
– Arbitration agreement for US customers
– EU customers retain legal rights under EU law
Sustainability Policy
1. Environmental Commitment
– Eco-friendly packaging
– Carbon-neutral shipping options
– Textile recycling program
– Sustainable cleaning methods
2. Product Care
– Care instructions provided
– Repair services available
– End-of-life recycling guidance
3. Sustainability Goals
– Zero waste operations by 2027
– 100% recycled packaging by 2026
– Carbon neutral by 2028
Contact Information
Vintage Vogue Cuts
Email: hello@vintagevoguecuts.com
Customer Service: +1
Hours: Monday-Friday, 9am-6pm EST
For Privacy Inquiries:
hello@vintagevoguecuts.com
For Returns:
hello@vintagevoguecuts.com
EU Representative (GDPR):
[EU Representative Details]